More support for patients like you

Get answers to your commonly asked questions and discover resources and advocacy groups for chronic pain and spasticity patients.

Your questions, answered.

Explore our FAQs for TDD patients. Have a different question? Reach out to us—we’re here to help.

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A specialty pharmacy fills prescriptions for certain specialty medicines. Unlike retail pharmacies, specialty pharmacies also provide a wide range of services to support you based on your unique medical needs. For example, AIS Healthcare can provide education about specific conditions and how to manage your symptoms and avoid complications through medication. We also work with your doctor and your health insurance company to make sure that you have access to the right drug and that it is covered by your health plan if at all possible.

We are a national leader in TDD care. Our highly trained staff members are experts who understand the unique needs of patients with complex conditions and chronic pain. We know these conditions can take a toll on patients both physically and emotionally. That’s why we are dedicated to providing support that can help address these issues. We also maintain the highest standards of quality and patient safety so that you can feel confident about the medication you receive from us.

We do much more than just fill your prescriptions. Our patient services include:

  • Support throughout the insurance approval process
  • Quick delivery of your medication
  • Counseling and educational information
  • Pharmacists and nurses available to speak with you 24/7

Contact us at 877.443.4006 to learn more about other patient services that may be available to you.

Our locations are open Monday through Friday:
Dallas, TX 8:30 AM–5:00 PM Central Time
Ridgeland, MS 8:30 AM–5:00 PM Central Time

Need after-hours assistance? Our pharmacists and nurses are available 24/7. Just call 877.443.4006.

No. You will receive your medicine at your doctor’s office, or a nurse will bring your medication to your home care visit. In some instances, your medication may be shipped directly to your home.

Although you don’t need to visit one of our locations to pick up your prescription, we’re always available to answer any questions you may have. Contact us anytime.

Call 877.443.4006 to be connected with an AIS Healthcare facility—we are available 24/7. Multilingual and translation services are also available.

Please call our pharmacists or nurses with any questions regarding the following:

  • How to access medications in case of an emergency or disaster
  • How to check on a prescription status
  • Information on prescription substitutions
  • How to transfer a prescription to another pharmacy
  • How to obtain medications not available at the pharmacy
  • How to handle medication recalls
  • How to handle adverse reactions or side effects

Resources and advocacy groups

On the official U.S. Department of Health site, you’ll find detailed information about these two government-run programs and related forms and resources. https://www.cms.gov/

Learn about the healthcare insurance exchanges and find a plan that works for you and your family. https://www.healthcare.gov/

For almost 40 years, the ACPA has offered pain management support and education. https://www.theacpa.org/

Through this nonprofit, you can access education and support groups for Americans living with chronic pain. https://uspainfoundation.org/

Patient Mind Inc., a 501c(3) non-profit organization, was founded in September 2017 on the basis of providing education to patients and providers to improve dialogue during healthcare visits. https://www.patientmind.org/

The Chronic Pain Research Alliance (CPRA) is the country’s first and only research-led collaborative advocacy effort dedicated to changing the lives of those with chronic overlapping pain conditions (COPCs). www.cpralliance.org

TerSera Therapeutics offers assistance to eligible, commercially insured patients to help reduce the out-of-pocket costs of a PRIALT prescription. https://www.prialt.com/patients-starting-on-prialt/assistance-program/

Medtronic Patient Services can provide general educational information about Medtronic devices, facilitate product returns and replacements and offer assistance with Medtronic pumps. https://www.medtronic.com/us-en/patients/patient-services.html#six

Flowonix’s Patient Ambassador program offers new and prospective patients a firsthand account of what it’s like to have a Prometra® implanted pump. The Flowonix site also has a physician locator and educational videos for patients and caregivers. https://flowonix.com/patientcare-giver/resources